How StayOps works
A clear PMS workflow from reservation to room ready. StayOps connects reservations, room status, housekeeping and incidents so boutique hotel teams can run the day from one focused workspace.
Overview
The daily operating loop
Reservation
Room assignment
Check-in
In-house stay
Check-out
Housekeeping
Room ready
Front-desk workflow
Keep every stay moving with visible next actions.
The front desk can move from today's overview into the room rack or reservation panel without losing operational context.
See arrivals, departures, in-house guests and balances from the daily dashboard.
Open each reservation with guest, stay, booking, payment and operational context.
Move a stay through check-in and check-out while room status stays aligned.
Room status workflow
Room state follows the stay.
StayOps keeps room readiness close to reservation status, helping teams avoid missed arrivals, stale room states and unclear handoffs.
Available for arrival after inspection or cleaning.
Linked to an active checked-in stay.
Automatically set after check-out for housekeeping follow-up.
Flagged when an incident blocks or limits room availability.
Housekeeping workflow
Turn check-outs into clean room follow-up.
Checkout creates housekeeping work when a linked task does not already exist.
Tasks help teams follow room readiness through todo, in progress, done and inspected states.
Room context, reservation context and incidents stay visible together.
Incident workflow
Make room blockers visible before service breaks.
Capture operational blockers against a room or the property.
Track priority, owner, cost estimate and service impact.
Keep maintenance context visible before arrivals and room assignment decisions.
See the workflow inside the Plum Palace demo.
Explore the read-only demo workspace, inspect the planning room rack, or sign in to create a private workspace.
14-day rack
Planning
status aligned
Rooms
task flow
Housekeeping
private workspace
Account